FAQ 

 

Q: Where is your salon located? 

A: We are located on the ground level of 300 Adelaide Street, Brisbane City. Right next to Mercedes Benz Cars and Motorwagen. 

 

Q: What days are you open? 

A: We are open Tuesday - Saturday. Our hours consist of, Tuesday - Friday 9am - 8pm and Saturday 9am - 4pm. We are closed Sunday and Monday, and all Queensland public holidays.

 

Q: What late nights are you open? 

A: Our late nights are Tuesday - Friday till 8pm.

 

Q: What is your phone number? 

A: Our salon contact number is 3221 0612.

 

Q: What brands do you stock? 

A: At our salon we stock: 

     - L’oreal Professional Exclusive Colour 

     - Pureology Professional Colour Care

     - Redken 5th Ave Styling Products

     - Biolage Advanced

     - Olaplex The Original Bond Builder

     - GHD Professional Styling Tools

 

Q: Do you offer beverages?

A: Yes, we have an extensive selection of beverages from: coffee, tea, lemon water as well as four cocktails and two mocktails all on tap! We also have a number of imported wines as well as Chandon.

 

Q: Do you offer hair extensions

A; Yes we offer hair extension services in salon, call now to enquire about the best method for your hair. 

 

Q: Do you offer Keratin smoothing treatments? 

A: Yes! We do a keratin smoothing treatment in salon. For a quote and rough time estimate give us a call on 3221 0612.

 

Q: Are the stylists qualified? 

A: All stylists that work at Luppino’s Hair Brisbane City are fully qualified hairdressers with experience and expertise. Everyone of your appointments will be one on one with your designated master stylist.

 

Q: How long will my appointment take? 

A: Appointment times vary from client to client. As a general rule for new clients we allow 4 hours for a cut and colour, however this is for a basic colour.  Please be mindful of this when you are booking and provide us with as much information as you can. For an accurate time quote please give us a call on 3221 0612 and we would be more then happy to let you know! 

 

 

Q: How Many Sessions Will My Hair Take To Achieve My Desire Colour?

A: Depending on your hair goals and how far you natural colour is to your desired result. For drastic changes a general rule of thumb is 2 – 3 sessions of colour to maintain the integrity of your hair to prevent breakage. For a more accurate quote please call the salon and talk to one of our experienced stylist.

 

Q: Do you offer Olaplex? 

A: Yes we do offer Olaplex! We have no. 1 & no. 2 treatment in salon. We also sell no. 3 to upkeep your hair strength at home.

 

 

Q: Do you have parking available? 

A: Yes we do! We have parking available at Post Office square Secure Parking. We have the following tickets available for purchase: $20 all day, $15 for 4 hour parking and $12 Weekend parking.

*Subject to availability 

 

Q: When should I rebook? 

A: We recommend that you rebook at least 4 weeks in advance with to avoid missing out on your preferred stylist. Our busy days are late nights and Saturdays, and we would recommend booking at least 6 weeks in advance for these peak times.

 

Q: Do you have free wifi available?

A: Yes! We do have free wifi available in salon for you to use whilst getting pampered. Ask one of our team members at your next visit and they will be able to assist you.

 

Q: What form of payments do you accept?

A: We have a number of ways for you to pay, we accept VISA, MasterCard, ZIPPAY, Afterpay and Cash. 

 

Q: May I bring my children?

A: In consideration of other guests, we request that you don’t bring children unless they are receiving a service. In order to ensure their protection, children under the age of 12 are not permitted in the salon unless they are accompanied by an adult. We wish to provide a relaxed and peaceful atmosphere for all of our clients who are receiving services.

 

Q: Can I use my cell phone at the Salon?

A: We realize that in today’s high paced world, people require the use of a cell phone. However, at Luppino’s Luxury Hair Brisbane City Salon, we request that you do not talk on your cell phone while at the salon. Please put them on silent. To make sure you have the most relaxing and pleasurable experience possible, we ask that you please take this time to enjoy yourself and be pampered.

 

Q: Do hairstylists like it when I bring in a photo of a hairstyle I want?

A: Yes! We love it when you show us photos of what your hair goals are. It’s a great way to convey what you want, even if what you end up with is specifically tailored to you.

Q: Can I Come In For A Consult First?

A: Yes absolutely, all of our consultations are complimentary, as we know it can be daunting trying a new hair salon or changing your style. We would love to have a sit down conversation with you to help you get to your desired hair goals.

 

Q: Do I Need To Confirm My Booking?

A: Yes please make sure you confirm you booking with “YES” as we have a large waitlist of clients who wish to get in with us, and if you have not confirmed your appointment we may pass your appointment to a client on our waitlist.

 

Q: What does uber eats friendly salon mean?

A: We are proudly an Uber Eats Friendly Salon, this means while you are at your appointment with us, and become hungry at any point, free to order yourself some food while you are in the chair, we want you to feel as comfortable as possible.

 

Q: What if I have a question that is not covered here?

A: Please call us on 3221 0612 with any other questions you may have, we love talking to our clients and welcome all questions you may have.

HAIR COLOUR TERMS & DEFINITIONS

 

Base colour:

Colour applied at the root area or all-over before a dimensional/creative colour technique is done.

Contrast:

Contrast is a value applied to highlights. High-contrast highlights are much lighter than the surrounding hair and provide a dramatic look. Lower contrast highlights result in a more natural look.

Cool:

Cool is a tonal value that can apply to blonde, brunette, and red shades. A colour is said to have “cool tones” if it tends toward blue, violet or green. Cool colours include platinum blondes, ash browns, and plum reds.

Coverage:

Coverage is a measure of a hair colour’s ability to cover gray. Some hair colour formulations are too transparent to effectively cover gray hair. Redken Colour Gels Permanent Conditioning Hair colour provides exceptional gray coverage with resistance to fading.
 

Dimension:

Dimension is a function of the range of tones in your hair. A head of hair that is all one colour is said to be “flat” or lacking dimension. Your stylist can add dimension to your hair with highlights or lowlights.

Double-process:

A double-process colour refers to anytime two colour services are done in one visit. Generally this is done by doing the first colour service, washing and drying the hair, then doing the second colour. This can include lightening the hair then applying a toner, or doing a permanent colour followed by a glaze.

Express Highlights:

Express Highlights are done by applying a small amount of foils or painted-on pieces, usually focused on framing the face.

Glaze:

Glazes involve using a semi-permanent colour to enhance, enrich, change, match, tone down or intensify natural or colour-treated hair while harmonising contrast.

Hair Painting:

Hair Painting, also known as balayage, is the process of free-handing or sweeping hair colour, lightener or toner downwards in soft strokes directly on the surface of the desired section. This method is used to create dimension with a natural, softer look.

Highlights:

Highlighting hair means isolating select strands in the hair and treating them with a hair colour or lightener to make them lighter than their base/natural colour. Highlights can add dimension by contrasting with the rest of the hair and are created with foils, a cap or special combs or brushes used for “painting on” the colour.

Lift:

Lift is the chemical process of lightening the colour of the hair. Different hair colour formulations have different lifting abilities.

Lowlights:

Lowlights are created by using colour with foils, caps, or painted on to darken specific pieces and create dimension. Generally low lights will be 2-3 levels darker than your base colour and slightly warmer. This can be used for a more natural look or create accents within the hair.

Rebalancing:

Rebalancing is the process of bringing the hair back into balance, and can be created with the combination of highlights and lowlights, and/or glazes.

Single-process: 

A single process refers to any colour service that is done in one step. This can be using a permanent colour that lifts and deposits, a glaze, highlights/lowlights without toning, or a creative colour service with only one process.

Texture:

Texture, as defined by the diameter of an individual hair strand, is generally described as fine, medium, or coarse. Your stylist will factor in your hair’s texture when determining your best colour formulation.

Trend Pastel:

Trend Pastel refers to the softened, lightened hues of colours such as red, purple, green, orange, yellow, or blue. Pastel tones of colour are meant as colourants and toning shades, and are best achieved when applied to very pale blonde hair to create for example pink, lavender, mint green tones.

Tone:

Tone, in hair colouring, is the term used to describe a specific colour—”golden” blonde, “coppery” red, “ash” brown. Colours are divided into warm tones and cool tones.

Warm:

Warm is a tonal value that can apply to blonde, brunette, and red shades. A colour is said to have “warm tones” if it tends toward yellow, orange or red. Warm colours include golden blondes, auburn brunettes, and coppery

*(Reference to https://www.redken.com.au/haircolor/haircolor-services/haircolor-terms)

CONTACT US

ADDRESS

Ground Level, 300 Adelaide Street, Brisbane City, 4000

CALL

07 3221 0612

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OPENING HOURS

       Monday : Closed

       Tuesday : 9 am - 8pm

Wednesday : 9 am - 8pm

     Thursday : 9 am - 8pm

           Friday : 9 am - 8pm

      Saturday : 9 am - 4pm

         Sunday : Closed